Workshops and Presenters
Breaking the Bias Habit: Promoting Racial Equity in Hiring
Dr. Jennifer Sheridan
In this session, Dr. Sheridan will present best practices for creating a search and screen committee process that will minimize the application of unconscious racial/ethnic bias. Stepping through the five major phases of a search, she will discuss: committee formation and processes; recruitment of candidates; evaluation of candidates; interview processes; and closing the deal. Audience participation and a video case study will help make the session more interactive. Attendees can expect to leave with several evidence-based strategies that can be employed throughout a search process to reduce implicit bias, thereby hiring a more diverse workforce at UW-Madison.
Dr. Sheridan received her PhD from the Department of Sociology at UW-Madison in August 2001, specializing in social stratification and quantitative research methods. As WISELI's executive and research director, Dr. Sheridan develops and oversees the workshops and grant programs administered by WISELI, as well as the research and evaluation produced by WISELI including five waves of the Study of Faculty Worklife climate surveys. She is a member of the WISELI team that is nationally-recognized for educating faculty about unconscious/implicit bias in academic settings, including the hiring process. The WISELI team designed and has delivered over 100 faculty workshops related to implicit bias on the UW-Campus since 2004, and has delivered workshops or talks to over 40 campuses or groups or groups of campuses outside UW-Madison since 2005.
Business Writing that Works
According to Cohesive Knowledge Solutions, employees spend at least 40% of their workday on email-and most consider 1/3 of that time wasted! While email is only one method of our business communications, the best practices in email can also lead to better business writing in other mediums. This session’s main focus will be on professional emails, memos and other business writing that we produce in our day-to-day work. We will spend our time focusing on well-written subject lines, organizing your writing to increase the likelihood that your readers will respond, use customer-focused language to ensure your message is well-received, look at ways to declutter your writing, and briefly review active and passive voice to ensure clarity. If desired, bring a few of your own writing samples and put these principles to practice in the workshop!
Jessica Swenson is a Training Coordinator in Learning and Talent Development in the Office of Human Resources. She serves as the program manager for the Fully Prepared to Lead program. She’s been teaching leadership and professional development courses for over 12 years while consulting with and coaching employees, supervisors, and managers on a variety of topics such as performance management, change management, leadership at all levels, business writing, coaching, and feedback. A graduate of UW-Madison, she has facilitated workshops for the Women & Leadership Symposium, the Leadership & Management Development Conference, the Office Professional Conference, and Leadership Sun Prairie. Areas of expertise include Performance Management, Professional Development, and Leadership Development.
Effective Communication Strategies with Plain Language
Have you wanted to get your message across faster? Have you wished you could feel more confident that you were understood correctly - the first time?
Using "Plain Language" strategies may be the answer! Effective communication is vital in all aspects of our personal and professional lives. No matter whom you're talking with or where, getting a clear message across the first time ensures more successful outcomes and a smoother, more efficient process along the way.
This interactive workshop will focus on strategies ranging from word choice and font selection to "teach-back" and grammar tweaks. Through a blend of presentation and practical exercises, we will prepare you with a toolkit of techniques that you can use immediately to facilitate effective communication with coworkers, consumers, and clients.
Come learn how managers and other leaders across the nation rely on effective Plain Language strategies to improve outcomes and ease workplace workloads!
Jennifer Sell graduated from UW-Madison with a Master’s Degree in German Literature and certification in TESOL (Teaching English to Speakers of Other Languages), after which she taught Workplace English and business communication classes for professionals in Austria, Spain, and the United States.
For the past 15 years, Jennifer has developed and delivered customized literacy instruction for adults at area businesses, schools, and non-profit organizations. During this time, she has presented a variety of professional development workshops at Wisconsin Technical College System conferences and state and national TESOL conventions.
Currently, Jennifer is an English Instructor and Trainer in Cultural Linguistic Services in the Office of Talent Management at UW-Madison. She teaches employees English skills to achieve educational and career goals, and works with supervisors across departments on strategies to enhance communication with native and nonnative English speaking colleagues. She has collaborated on numerous Plain Language translations of hiring and policy documents.
Improvisation? What does THAT have to do with Leadership? (3 sessions)
Sean Bossinger and Jason Erdmann
The pace of change is moving ever faster. As leaders, we are expected to keep up, adapt, and evolve with the changing times. Improv-based leadership programs are being developed at many institutions across the country to teach people how to not only adapt to this environment, but to thrive in it by using the core competencies of improvisational comedy. We'll present some of the research around this, describe some of the programs that are around, and encourage you to adopt some fun in your leadership journey.
With nearly 25 years of experience, Sean Bossinger is a leader in Information Technology customer service, currently serving as an Assistant Director in User Services for the Division of Information Technology, managing their Help Desk. From the nuclear power industry, to financial services, to healthcare, to higher education, his industry-diverse experience has given him the opportunity to lead teams meeting the needs of many different types of customers. Throughout his professional career, one thing has remained constant: his passion in leading teams to customer service success through the strengths of ideation, cohesiveness, and diversity. In his free time, Sean enjoys spending time with his family, and improvising with the Monkey Business Institute and Eighty-Proof Underdogs, improvisational comedy troupes based in Madison, Wisconsin.
Born and raised in Wisconsin, Jason Erdmann came to study at UW-Madison and loved it here so much that he never left. After graduation he immediately began working in IT for the School of Education. More than 15 years later, he still loves working for the UW, especially his work with the Campus Technical Issues Group, co-chairing the Policy Planning Team, and of course, Leadership Improvisation.
Jason became involved in Leadership Improvisation when the former CIO of the School of Education, Dan Jacobsohn, introduced it in 2011. Jason found the combination of leadership competencies and improvisational comedy to be compelling and soon noticed a change in his approach to meetings and work. When Dan left UW to pursue other opportunities, Jason was honored to take a co-chair position with Sean Bossinger. They continue to hold monthly meetings to practice Leadership Improvisation and welcome everyone—from beginner to seasoned veteran.
Inclusive Followship: A Flipped View on Managing Inclusion and Diversity in the Workplace
The link between leadership, management and performance is widely understood and accepted. Improving leadership improves management and raises the probabilities of better performance. As we know, inclusive leadership is effective leadership, which is the practice of leadership that carefully includes the contributions of all stakeholders in the community or organization. However, the flip side of leadership is followership. It stands to reason that if leadership is important to performance, followership must have something to do with it too. Leaders are not just those in the position of leadership or management. Leaders are those who have developed a following. This session will focus on what inclusive leaders should prepare for inclusive followship, including followship definition, the importance of inclusive followship to leaders, transforming inclusivity theory into pragmatic actions, top-down vs bottom-up collaboration, and inclusive followship for social justice promotion and advocacy in the workplace. This session will integrate a lecture and group work style delivery; participants also will actively engage in a group discussion on best practices of modeling inclusive followeship as an inclusive leader.
Nai-Fen Su, is an Engagement, Inclusion, and Diversity (EID) Coordinator in Office of Human Resources at UW-Madison to foster and create an EID work and study environment at UW-Madison. She provides EID consultation and training to campus-wide units, including EID assessment, EID strategic planning, EID program implementation/evaluation, as well as support UW-Madison EID efforts. Nai-Fen brings extensive experience both in industry and higher education to the position, including employee relations, international HR, career/rehabilitation counseling, and institutional assessment and research at Penn State University, UW-Madison, BenQ Corporation, and Qisda Corporation. Nai-Fen earned her PhD from Penn State University in Workforce Education and Development. She has published several articles in journals and presented in conferences as well as written a book chapter of The Encyclopedia of Human Resource Management—Why should you care about change management.
Influence, Authority and Power:
Communicating to Get What You Need
Have you ever been misunderstood by your team? Thought you were communicating one thing, but others heard something else? Wanted to achieve a particular outcome, but lacked the authority or power to make it happen? In this session, you will learn about ’framing’ your ideas in order for others to better understand you, which can help you get what you need out of a one-on-one conversation or a group meeting. This workshop will include a presentation and engaging interaction, and the goal is for you to leave with tools to help you get what you need.
Lynn Freeman is the Director of Learning & Talent Development in the Office of Human Resources, where she works with an amazing team of professional trainers, facilitators, and consultants to develop and deliver high-quality professional development (including classes, workshops, conferences and special events) to the 20,000 employees of UW-Madison. Programs include Fully Prepared to Lead, Fully Prepared to Manage, Thrive@UW, the Leadership & Management Development Conference, Women and Leadership Symposium, and Employee Wellness (to name a few). Lynn has 25 years of experience advising, training, facilitating, supervising, managing and leading in public and private higher education across the country, and has provided organizational development consulting to non-profits, community groups, and colleges and universities. Her educational background includes a Ph.D. in Higher Education from the Pennsylvania State University, and a B.A. in Political Science and Russian from Grinnell College in Grinnell, Iowa.
Infusing Wellness throughout the Employee Lifecycle
According to a recent report by the Global Wellness Institute, only 37% of employees surveyed reported that their company “cares” about their personal wellness. This has major implications on overall employee well-being, engagement, productivity, stress levels, and more. As a leader, join us for an opportunity to learn strategies and practical applications to sincerely demonstrate that you care about your employees’ and their well-being, unleashing their ability to thrive throughout their employment lifecycle.
Molly Heisterkamp is the Employee Wellness Coordinator at UW-Madison. She has focused on supporting employee wellness holistically within the communities that we work and live. A graduate of UW-La Crosse in Community Health Education and a Certified Health Education Specialist, Molly has facilitated wellness and health promotion workshops at the Women & Leadership Symposium, the Leadership & Management Development Conference, the Office Professional Conference, the Dining and Culinary Services of UW-Madison Housing Staff Development Training Day, and more. Recently, she received the Chief’s Award from the UW-Police Department recognizing her for the work and progress she has made at UW-Madison and within their department.
Leading is About the Environment You Create
Leaders come in many forms which isn’t based on rank or position. We often see people as leaders who are not in a position of authority but instead are people we listen to, respect and want to follow. A major reason for this is in the environment they create for those around them. What kind of environment are you creating for those you lead? Come to this session to learn how leaders create an environment where great things can happen.
Julie Kovalaske is the Training Coordinator of the Fully Prepared to Manage Program with the UW-Madison. She has over five years of experience designing and facilitating professional development opportunities. Before working at UW-Madison she worked for three years in the Peace Corps in Tanzania providing training, education and development opportunities in the community she lived and two years providing professional training and development opportunities with Cabela’s. She has experience with both classroom-based learning and online training.
On the Path to Understanding Diversity in Leadership
Seven Essential Customer Service Skills
Dr. Torsheika Maddox
This interactive workshop will give you tools to begin or continue engaging in conversations about diversity in leadership at your workplace. On this journey we will explore the following: the historical context of workplace diversity; develop ideas and language to begin engaging in conversations about diversifying leadership in your workplace; and, call attention to the justification for diversity.
Dr. Torsheika Maddox is a New Jersey native who received a BA in Sociology from Rutgers University, New Brunswick, NJ in 2006, and a MS in Population Health and Ph.D. in Sociology from the University of Wisconsin – Madison in 2015. Her anterior research examined how the disproportionate accumulation of social disadvantages, shaped the health profiles of African Americans and whites in the U.S. As a Research and Program Associate in the Office of the Vice Provost and Chief Diversity Officer (OVPCDO) at the University of Wisconsin-Madison, she is responsible for conducting research that advances the university’s diversity, equity, and inclusion plan and the coordination of programmatic activities and projects that strengthen collaborative relationships between the OVPCDO and campus partners. Dr. Maddox is currently project manager for the Diversity Inventory Program, which is to develop a web accessible, searchable database of all diversity-focused initiatives at UW-Madison.
In this session we will discuss customer service and the role we all play in making sure the customer is happy in the end. The session will focus on how relationships are crucial to successful customer service. We will also walk through the seven essential customer service skills needed for keeping your customer service experience positive. Come and share your insight on what successful customer service means to you.
Tammy Starr is the Registration and Learning Management System Coordinator for the Office of Talent Management within the Office of Human Resources. She has been a part of the UW-Madison HR Team since the end of June 2011 and is a 2016 UWPD Chief’s Award recipient. Her day-to-day responsibility includes setting up registration sites for many different events on our campus. Prior to coming to the University she has 15 years of customer service experience managing a call center for a manufacturing plant. She has a Bachelor’s Degree in Business Management, is a Six Sigma Green Belt, and has many other certificates in training topics and change management.
Syncing the Employee-Supervisor Relationship with Ongoing Feedback
Shelly Vils Havel
Are you tired with the time consuming preparation involved with traditional performance reviews? Does the process seem too formal, structured or detached from an actual conversation? Have you often wondered about a streamlined approach to performance conversations that not only supports employee’s growth and performance but also makes the biggest impact on employee development?
If your answer to any of these questions is yes, you need to attend this workshop! You will learn about a deconstructed approach to the traditional modes of performance management which is shifted to focus on the aspects that make the biggest impact on employee development and performance.
In this interactive session you will learn strategies and tips to better align the employee-employer relationship through ongoing feedback and conversations that are more collaborative, social and faster moving. You will also explore innovative conversation starter tools to maximize your conversations and results with less time.
Shelly Vils Havel is a Training Coordinator in the Office of Talent Management, Office of Human Resources. While facilitating learning solutions for HR Design, Shelly also works with campus professionals to create training opportunities for campus employees. A seasoned instructional designer and coach, she develops tools for teams to execute at the highest possible level. Shelly has been a facilitator for workshops and special events such as Dining & Culinary Services leadership training, WFAA Alumni Leadership Conference, Conference of the Office Professional, Women & Leadership Symposium and many others.
Prior to the University, Shelly’s efforts focused on delivering education and professional development courses on the industry’s hot topics and ever changing needs. Shelly has spoken across the United States delivering educational coaching programs with a natural talent for engaging an audience and delivering her message in a way that leaves participants more knowledgeable and excited about the subject at hand.
Transgender Identity in the Workplace: Common Questions and Emerging Topics
Transgender identities and communities are increasing in visibility in many aspects of our lives, including media, government, and education. Culturally competent employers and communities should have a clear understanding on how to support their trans-identified colleagues, including having discussions on appropriate facilities, culturally competent interpersonal interactions, and commitment to inclusive workplaces in general. This session will review emerging terms and concepts related to transgender communities and explore the ways that workplaces can support their employees across the gender spectrum.
Gabriel (Gabe) Javier serves as Assistant Dean of Students in the Division of Student Life at UW-Madison and is the Director of the LGBT Campus Center and Interim Director of the Multicultural Student Center. The work of these Centers is to build community and resources for communities across identities and promote opportunities to have meaningful, authentic, intercultural interactions. Originally from St. Louis, MO, Gabe attended the University of Michigan for his Master’s in Higher Education Administration and has called the east side of Madison home for the past 6 years.