Workshops and Presenters
Business Writing that Works
According to Cohesive Knowledge Solutions, employees spend at least 40% of their workday on email-and most consider 1/3 of that time wasted! While email is only one method of our business communications, the best practices in email can also lead to better business writing in other mediums. This session’s main focus will be on professional emails, memos and other business writing that we produce in our day-to-day work. We will spend our time focusing on well-written subject lines, organizing your writing to increase the likelihood that your readers will respond, use customer-focused language to ensure your message is well-received, look at ways to declutter your writing, and briefly review active and passive voice to ensure clarity. If desired, bring a few of your own writing samples and put these principles to practice in the workshop!
Jessica Moehr is a Training Coordinator in Learning and Talent Development in the Office of Human Resources. She serves as the program manager for the Fully Prepared to Lead program. She’s been teaching leadership and professional development courses for over 12 years while consulting with and coaching employees, supervisors, and managers on a variety of topics such as performance management, change management, leadership at all levels, business writing, coaching, and feedback. A graduate of UW-Madison, she has facilitated workshops for the Women & Leadership Symposium, the Leadership & Management Development Conference, the Office Professional Conference, and Leadership Sun Prairie. Areas of expertise include Performance Management, Professional Development, and Leadership Development.
Death by Papercuts: Intent, Impact, and Microaggressions
Microaggressions can be described as “death by a million papercuts.” For individuals who belong to underrepresented groups, these sometimes subtle, sometimes blatant acts accumulate and transform the workplace into hostile environments.
During this 90-minute workshop, the facilitator will guide participants through conversation and activities designed to define, recognize and decrease the occurrence of microaggressions in the workplace. For leadership wanting to develop inclusive environments, this workshop will provide insights for creating spaces that are welcoming and psychologically safe.
Alice Traore uses her years of work experience in higher education and knowledge of topics related to social justice such as social identity, privilege, and inclusion to punctuate her work as trainer for Learning and Talent Development in UW-Madison’s Office Human Resources. In this capacity, Alice develops curriculum for, coordinates, and instructs the department’s Thrive at UW-Madison courses. These courses help UW-Madison staff and faculty discover skills, knowledge, and abilities that allow them to contribute to their departments in ways that create engaging, inclusive and healthy workplace cultures.
Influence, Authority and Power: Communicating to Get What You Need
Have you ever been misunderstood by your team? Thought you were communicating one thing, but others heard something else? Wanted to achieve a particular outcome, but lacked the authority or power to make it happen? In this session, you will learn about ’framing’ your ideas in order for others to better understand you, which can help you get what you need out of a one-on-one conversation or a group meeting. This workshop will include a presentation and engaging interaction, and the goal is for you to leave with tools to help you get what you need
Lynn Freeman is the Director of Learning & Talent Development in the Office of Human Resources, where she works with an amazing team of professional trainers, facilitators, and consultants to develop and deliver high-quality professional development (including classes, workshops, conferences and special events) to the 20,000 employees of UW-Madison. Programs include Fully Prepared to Lead, Fully Prepared to Manage, Thrive@UW, the Leadership & Management Development Conference, Women and Leadership Symposium, and Employee Wellness (to name a few). Lynn has 25 years of experience advising, training, facilitating, supervising, managing and leading in public and private higher education across the country, and has provided organizational development consulting to non-profits, community groups, and colleges and universities. Her educational background includes a Ph.D. in Higher Education from the Pennsylvania State University, and a B.A. in Political Science and Russian from Grinnell College in Grinnell, Iowa.
Infusing Wellness throughout the Employee Lifecycle
According to a recent report by the Global Wellness Institute, only 37% of employees surveyed reported that their company “cares” about their personal wellness. This has major implications on overall employee well-being, engagement, productivity, stress levels, and more. As a leader, join us for an opportunity to learn strategies and practical applications to sincerely demonstrate that you care about your employees’ and their well-being, unleashing their ability to thrive throughout their employment lifecycle.
Molly Heisterkamp is the Employee Wellness Coordinator at UW-Madison. She has focused on supporting employee wellness holistically within the communities that we work and live. A graduate of UW-La Crosse in Community Health Education and a Certified Health Education Specialist, Molly has facilitated wellness and health promotion workshops at the Women & Leadership Symposium, the Leadership & Management Development Conference, the Office Professional Conference, the Dining and Culinary Services of UW-Madison Housing Staff Development Training Day, and more. Recently, she received the Chief’s Award from the UW-Police Department recognizing her for the work and progress she has made at UW-Madison and within their department.
Leading is About the Environment You Create
Leaders come in many forms which isn’t based on rank or position. We often see people as leaders who are not in a position of authority but instead are people we listen to, respect and want to follow. A major reason for this is in the environment they create for those around them. What kind of environment are you creating for those you lead? Come to this session to learn how leaders create an environment where great things can happen.
Julie Kovalaske is the Training Coordinator of the Fully Prepared to Manage Program with the UW-Madison. She has over five years of experience designing and facilitating professional development opportunities. Before working at UW-Madison she worked for three years in the Peace Corps in Tanzania providing training, education and development opportunities in the community she lived and two years providing professional training and development opportunities with Cabela’s. She has experience with both classroom-based learning and online training.
Seven Essential Customer Service Skills
In this session we will discuss customer service and the role we all play in making sure the customer is happy in the end. The session will focus on how relationships are crucial to successful customer service. We will also walk through the seven essential customer service skills needed for keeping your customer service experience positive. Come and share your insight on what successful customer service means to you.
Tammy Starr is the Registration and Learning Management System Coordinator for the Office of Talent Management within the Office of Human Resources. She has been a part of the UW-Madison HR Team since the end of June 2011 and is a 2016 UWPD Chief’s Award recipient. Her day-to-day responsibility includes setting up registration sites for many different events on our campus. Prior to coming to the University she has 15 years of customer service experience managing a call center for a manufacturing plant. She has a Bachelor’s Degree in Business Management, is a Six Sigma Green Belt, and has many other certificates in training topics and change management.