Workshops and Presenters - Developing
Business Writing that Works
According to Cohesive Knowledge Solutions, employees spend at least 40% of their workday on email-and most consider 1/3 of that time wasted! While email is only one method of our business communications, the best practices in email can also lead to better business writing in other mediums. This session’s main focus will be on professional emails, memos and other business writing that we produce in our day-to-day work. We will spend our time focusing on well-written subject lines, organizing your writing to increase the likelihood that your readers will respond, use customer-focused language to ensure your message is well-received, look at ways to declutter your writing, and briefly review active and passive voice to ensure clarity. If desired, bring a few of your own writing samples and put these principles to practice in the workshop!
Jessica Moehr is a Training Coordinator in Learning and Talent Development in the Office of Human Resources. She serves as the program manager for the Fully Prepared to Lead program. She’s been teaching leadership and professional development courses for over 12 years while consulting with and coaching employees, supervisors, and managers on a variety of topics such as performance management, change management, leadership at all levels, business writing, coaching, and feedback. A graduate of UW-Madison, she has facilitated workshops for the Women & Leadership Symposium, the Leadership & Management Development Conference, the Office Professional Conference, and Leadership Sun Prairie. Areas of expertise include Performance Management, Professional Development, and Leadership Development.
Effective Communication Strategies with Plain Language
Have you wanted to get your message across better or faster? Have you wished you could feel more confident that you were understood correctly - the first time?
Effective communication is vital in all aspects of our personal and professional lives. No matter whom you're talking with or where, getting a clear message across the first time ensures more successful outcomes and a smoother, more efficient process along the way.
In this interactive workshop, we will discuss strategies ranging from word choice and grammar tweaks to teach-back and non-verbal signals. Through a blend of presentation and practical exercises, we will prepare you with a toolkit of techniques that you can use immediately to improve your verbal and written communication.
Come learn why everyone from medical providers to educators to office professionals rely on plain language and effective communication strategies to improve outcomes and lesson workloads!
Beth Gaytan has worked in adult education for 12 years and collaborated with healthcare organizations, service industries and manufacturing companies to enhance outcomes through improved communication.
Much of Beth's experience has been working with medical staff and providers to improve patient-provider communication and create person-centered healthcare environments. Beth has partnered with the United Way, the Willy Street Co-op and Group Health Cooperative to implement usability testing and plain language translations for a wide range of documents.
The primary author of a curriculum recognized by the State of Wisconsin as "a promising practice" to improve minority health outcomes, Beth has presented at conferences across the nation on collaborating for more effective communication.
Currently, Beth is an English Instructor and Trainer in Cultural Linguistic Services in the Office of Human Resources at UW-Madison. She works with supervisors and employees across campus to enhance communication, morale and efficiency on the job.
Improvisation? What does THAT have to do with Leadership? (3 sessions)
Sean Bossinger and Jason Erdmann
The pace of change is moving ever faster. As leaders, we are expected to keep up, adapt, and evolve with the changing times. Improv-based leadership programs are being developed at many institutions across the country to teach people how to not only adapt to this environment, but to thrive in it by using the core competencies of improvisational comedy. We'll present some of the research around this, describe some of the programs that are around, and encourage you to adopt some fun in your leadership journey.
With nearly 25 years of experience, Sean Bossinger is a leader in Information Technology customer service, currently serving as an Assistant Director in User Services for the Division of Information Technology, managing their Help Desk. From the nuclear power industry, to financial services, to healthcare, to higher education, his industry-diverse experience has given him the opportunity to lead teams meeting the needs of many different types of customers. Throughout his professional career, one thing has remained constant: his passion in leading teams to customer service success through the strengths of ideation, cohesiveness, and diversity. In his free time, Sean enjoys spending time with his family, and improvising with the Monkey Business Institute and Eighty-Proof Underdogs, improvisational comedy troupes based in Madison, Wisconsin.
Born and raised in Wisconsin, Jason Erdmann came to study at UW-Madison and loved it here so much that he never left. After graduation he immediately began working in IT for the School of Education. More than 15 years later, he still loves working for the UW, especially his work with the Campus Technical Issues Group, co-chairing the Policy Planning Team, and of course, Leadership Improvisation.
Jason became involved in Leadership Improvisation when the former CIO of the School of Education, Dan Jacobsohn, introduced it in 2011. Jason found the combination of leadership competencies and improvisational comedy to be compelling and soon noticed a change in his approach to meetings and work. When Dan left UW to pursue other opportunities, Jason was honored to take a co-chair position with Sean Bossinger. They continue to hold monthly meetings to practice Leadership Improvisation and welcome everyone—from beginner to seasoned veteran.
Influence, Authority and Power: Communicating to Get What You Need
Have you ever been misunderstood by your team? Thought you were communicating one thing, but others heard something else? Wanted to achieve a particular outcome, but lacked the authority or power to make it happen? In this session, you will learn about ’framing’ your ideas in order for others to better understand you, which can help you get what you need out of a one-on-one conversation or a group meeting. This workshop will include a presentation and engaging interaction, and the goal is for you to leave with tools to help you get what you need.
Lynn Freeman is the Director of Learning & Talent Development in the Office of Human Resources, where she works with an amazing team of professional trainers, facilitators, and consultants to develop and deliver high-quality professional development (including classes, workshops, conferences and special events) to the 20,000 employees of UW-Madison. Programs include Fully Prepared to Lead, Fully Prepared to Manage, Thrive@UW, the Leadership & Management Development Conference, Women and Leadership Symposium, and Employee Wellness (to name a few). Lynn has 25 years of experience advising, training, facilitating, supervising, managing and leading in public and private higher education across the country, and has provided organizational development consulting to non-profits, community groups, and colleges and universities. Her educational background includes a Ph.D. in Higher Education from the Pennsylvania State University, and a B.A. in Political Science and Russian from Grinnell College in Grinnell, Iowa.
Infusing Wellness throughout the Employee Lifecycle
According to a recent report by the Global Wellness Institute, only 37% of employees surveyed reported that their company “cares” about their personal wellness. This has major implications on overall employee well-being, engagement, productivity, stress levels, and more. As a leader, join us for an opportunity to learn strategies and practical applications to sincerely demonstrate that you care about your employees’ and their well-being, unleashing their ability to thrive throughout their employment lifecycle.
Molly Heisterkamp is the Employee Wellness Coordinator at UW-Madison. She has focused on supporting employee wellness holistically within the communities that we work and live. A graduate of UW-La Crosse in Community Health Education and a Certified Health Education Specialist, Molly has facilitated wellness and health promotion workshops at the Women & Leadership Symposium, the Leadership & Management Development Conference, the Office Professional Conference, the Dining and Culinary Services of UW-Madison Housing Staff Development Training Day, and more. Recently, she received the Chief’s Award from the UW-Police Department recognizing her for the work and progress she has made at UW-Madison and within their department.
Leading is About the Environment You Create
Leaders come in many forms which isn’t based on rank or position. We often see people as leaders who are not in a position of authority but instead are people we listen to, respect and want to follow. A major reason for this is in the environment they create for those around them. What kind of environment are you creating for those you lead? Come to this session to learn how leaders create an environment where great things can happen.
Julie Kovalaske is the Training Coordinator of the Fully Prepared to Manage Program with the UW-Madison. She has over five years of experience designing and facilitating professional development opportunities. Before working at UW-Madison she worked for three years in the Peace Corps in Tanzania providing training, education and development opportunities in the community she lived and two years providing professional training and development opportunities with Cabela’s. She has experience with both classroom-based learning and online training.
Seven Essential Customer Service Skills
In this session we will discuss customer service and the role we all play in making sure the customer is happy in the end. The session will focus on how relationships are crucial to successful customer service. We will also walk through the seven essential customer service skills needed for keeping your customer service experience positive. Come and share your insight on what successful customer service means to you.
Tammy Starr is the Registration and Learning Management System Coordinator for the Office of Talent Management within the Office of Human Resources. She has been a part of the UW-Madison HR Team since the end of June 2011 and is a 2016 UWPD Chief’s Award recipient. Her day-to-day responsibility includes setting up registration sites for many different events on our campus. Prior to coming to the University she has 15 years of customer service experience managing a call center for a manufacturing plant. She has a Bachelor’s Degree in Business Management, is a Six Sigma Green Belt, and has many other certificates in training topics and change management.