8 Steps For Conflict Resolution
Clarify Personal Needs Threatened by the Dispute

 

  • Which needs of mine are truly threatened by this conflict?


  • What are the needs that are most important to be negotiated at this time?


  • If we are unable or unwilling to negotiate a meaningful agreement, what are my alternatives?

    BATNA:
    WATNA:
    MLATNA:

    How might these relate to the situation facing the other person(s) involved in this dispute? (Would their analysis be similar or different?

  • When it really comes down to it, what do I want to happen as a result of this process?