Index of About Conflict
What is it?
Role of Perception
Why We Avoid Dealing with Conflict
and other questions...
Index of Common Problems
Dealing with Someone Unwilling to Negotiate
Addressing Power Imbalances
Managing Impasse
Multi-party disputes
Simulations & Exercises
Resources
Overview
1. "Know Thyself" and Take Care of Self
2. Clarify Personal Needs Threatened by the Dispute
3. Identify a Safe Place for Negotiation
4. Take a Listening Stance into the Interaction
5. Assert Your Needs Clearly and Specifically
6. Approach Problem-Solving with Flexibility
7. Manage Impasse with Calm, Patience, and Respect
8. Build an Agreement that Works
Submit a question to Harry Webne-Behrman
Harry Webne-Behrman
How to use this site
Glossary of terms
Site Bibliography
Survey on the site
Building an Affirming Environment for Negotiation
Chairs and Academic Leaders as Mediators
Building a Golden Bridge
Guidelines for Mediating Multi-Party Disputes
