Academic Leadership: Skills Improvement and Resources - U.W. Office of Quality Improvement

Conflict Resolution

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About Conflict

Index of About Conflict

What is it?

Role of Perception

Why We Avoid Dealing with Conflict

and other questions...

Common Problems

Index of Common Problems

Dealing with Someone Unwilling to Negotiate

Addressing Power Imbalances

Managing Impasse

Multi-party disputes

and other questions...

Simulations, Exercises & Resources

Simulations & Exercises


8 Steps For Conflict Resolution


1. "Know Thyself" and Take Care of Self

2. Clarify Personal Needs Threatened by the Dispute

3. Identify a Safe Place for Negotiation

4. Take a Listening Stance into the Interaction

5. Assert Your Needs Clearly and Specifically

6. Approach Problem-Solving with Flexibility

7. Manage Impasse with Calm, Patience, and Respect

8. Build an Agreement that Works

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How To Use This Site
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Harry Webne-Behrman

How to use this site

Glossary of terms

Site Bibliography

Survey on the site

Best Practices Have A Process


Building an Affirming Environment for Negotiation

Chairs and Academic Leaders as Mediators

Building a Golden Bridge

Guidelines for Mediating Multi-Party Disputes